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y® 1.9 was a Fear no man, and do justice to all men." Vol. I. SEWICKLEY, PA., SATURDAY, DECEMBER 19, 1903. No. 14 Our 'Phone Service, Complaint Made Regarding the Service- Causes of Delay in Transmission. THE COMPANY MAKES A STATEMENT. Complaint having come to us from responsible sources regarding the service Viven by the G. D. &"P. T. Co., especially, between this place ~and Pittsburg, we decided, in justice to all parties concerned, to investigate the matter and see where the trouble really lay. One specific instance was given by a prominent resident who has his place of business in the city and who had repeatedly tried to call up members of his own family at home during the past summer without success, and was on the point of discarding the use of it altogether. It was stated that complaint had been made more than once to the local management without securing satisfactory results. It was also said that this was not an isolated case, but that.many more could be cited of tha same nature. In order that no injustice might be done anyone, and that the telephone company's side of the question might be given, a call was made upon the local manager, J. H. Gaster, at his office in the telephone building, Broad street and Centennial avenue. We found Mr. Gaster to be an affable gentleman and one who possesses a good amount of executive ability. We will say for Mr. Gaster that he presented his side of the case in a frank and straightforward manner. He naturally desired to know the complainant, and we just as naturally declined to tell him. However, he gave, in substance, the following statement: "The people who made the complaint came to the wrong one to make it. They should have come to us and we would have rectified the matter, whatever it was. We have-very few complaints made in regard to the service here, not more than one a day on an average, and most of them are of a trifling character, Whenever a complaint is made we investigate the matter and find out where the trouble is and make it all right. "There are various causes for the complaints that are occasionally received. They happen more frequently in a resi dence district than in a business center. For instance, the telephone may be placed in some isolated part of the house where the calls may not be readily noticed, or it may be in a hallway, or a room with the doors closed, and, as sometimes happens, the call is responded to slowly. In the summer time it some times happens that the family are all out on the porch or lawn and do not hear the telephone at all, and the company gets the blame. Whenever a complaint is received that a circuit is not working rightly we make an immediate test, and if we find the connection's are all right we notify the owner at once, but if we find that the instrument is out of order we send some one to fix it. Here is a table showing the averages of 228 tests to be 4.2 seconds. That was the average length of time anyone was kept waiting, in several instances it was only two seconds, and in some it was as high as 16 seconds, but 4.2 was the average time. The average time spent in conversation is 1 minute and 20 seconds. You can see for yourself that the delays are very small. The Sewickley exchange has 633 subscribers on its list. We have 33 trunk lines between Pittsburg and Sewickley. There is also a 50-pair cable to the city, and another one has been built as far down as Emsworth, It rarely happens now that all the trunk lines are 'tied up' at the same time, but this might occur if there were 100 lines, as we connect with so many exchanges. We employ eight Operators in the day service and three in the evening. An all-night sevrice has been in operation for several years. "A new and improved switchboard was placed in the exchange a few months ago, when we removed to this room on the second floor, "We now have facilities for handling 2,400 telephones. By this duplicate system you see here, the operator can connect with any one of the 2,400 instruments without leaving her position.) "We are endeavoring to give the people of this valley a good service, and if there is anything at fault we would be glad to know of it. There are some who make a habit of criticising corporations whether they have a cause to do so or not, and these we do not mind. But when a well- authenticated report reaches us regarding any difficulty, it is a pleasure to us to rectify it. In this business there are a thousand and one details to look after and it requires constant watchfulness and care to avoid the difficulties that daily annoy us, If you know of anyone who has a grievance, telj them to come to us." BITS OF LOCAL NEWS. Yuletide.. The Christmas tide season is here, the most joyous of the year. This is the time when young and old enter into the fes- tivitiesof the occasion, and when good wishes and good cheer abound. Churlish indeed is he who cannot enter into the sentiment of this happy season, and thrice blessed is he who bestows with lavish hand the good things of life to the less fortunate. The Christmas season is pre-eminently the children's gala time —the revel of Kris Kingle and his wonderful mysteries. Andaboveall is the beautiful story of the Babe of Bethleham. How many a child receives his first inspiration in listening to the wonderful tale of incarnate divinity ; and this impress on its plastic mind has been moulded into the Christlike nature in its future life. In consonance with the sentiment of this occasion, the Herald wishes its readers a Merry Christmas and a Happy New Year. Royal Arcanum. Sewickley Council No. 2084, Royal Arcanum, met on Thursday evening, and transacted several items of business. Three new members were initiated and two transfer cards were received and accepted. A-full corps of officers was elected for the ensuing year. They will be installed on Thursday evening. January ?th, 1904, when the installing officers from . the Grand Lodge will be present. This will be a very important meeting, as an- anticipated change in the by-laws will be brought before the Council, having special significence for each individual member, and the members are especially urged to be present on that evening. Large Voting Population. Ward Assessor James Buckley has just completed his list of the voters in the First ward and the book shows 592 residents who are entitled to cast their ballots at the next election. This is a large number of voters to bring out at one election precinct and it Will evidently have to be divided into two voting precincts before many years. Clerical Changes. At the meeting of the presbytery of Al- ! legheny of the Presbyterian church on j Monday Rev. Henry H, Forsythe was re- j ceived from the presbytery of Pittsburg and arrangements were made for his in- I stallation as pastor of the Emsworth | church. At the same meeting Rev, J. S. Blaney was released from the Glenfield and Haysville churches to accept a call to Wilcox church, in the Clarion presbytery, Still More to Follow. By way of wireless telegraph comes the rumor of an elopement which took place the lower end of the valley. As the story goes the principals in.this love affair were a prominent young lady and a railroad man who is well known in the valley. It is not stated where the young couple weht to have the nuptial knot tied, but we presume it was to Youngstown, O., or Greta Green or some other place where the ministers and cabmen combine to-make life pleasant (?) for the elopers, ; Able to Be About. j Mr, Chris Becker, of Beaver street, who i has been confined to his bed for the past [four weeks, is now able to move about, but is still confined to his home, Mr. Becker has been a sufferer from asthma, and his many friends wish him speedy relief from his affliction. The Finishing Touches. The committee, of four appointed "by Councils to work in conjunction with the ward asseesors, with the end in view to equalize the valuation of property, have about completed their task. The list taken from the two wards was gone over and aside from a bit of revision, which will be made early in the coming week, their work is completed, It is expected they will make their report to the Councils at the next meeting of that body. 5f w <1;
Object Description
Title | Sewickley Herald |
Subject | Sewickley (Pa.)--Newspapers |
Description | A weekly community newspaper in Sewickley, Pennsylvania. Coverage includes September 1903-Most recently available. |
Creator | Trib Total Media, Inc |
Publisher | Trib Total Media, Inc |
Date | 12-19-1903 |
Location Covered | United States; Pennsylvania; Allegheny County; Sewickley |
Type | text |
Digital Format | image/tiff |
Source | Microfilm |
Language | English |
Rights | Licensor grants a royalty-free, non-exclusive, nontransferable and non-sublicensable license to digitize, reproduce, perform, display, transmit and distribute soley to end users. |
Contact | For information on source and images, contact the Sewickley Public Library, Attn: Reference Department, 500 Thorn St. Sewickley PA 15143. Phone: 412-741-6920. Email: sewickley@einetwork.net |
Contributing Institution | Sewickley Public Library |
Sponsorship | This Digital Object is provided in a collection that is included in POWER Library: Pennsylvania Photos and Documents, which is funded by the Office of Commonwealth Libraries of Pennsylvania/Pennsylvania Department of Education. |
Description
Title | 1903-12-19.Page01 |
Creator | Trib Total Media, Inc |
Date | 1903-12-19.Page01.tif |
Type | text |
Digital Format | image/tiff |
Contact | For information on source and images, contact the Sewickley Public Library, Attn: Reference Department, 500 Thorn St. Sewickley PA 15143. Phone: 412-741-6920. Email: sewickley@einetwork.net |
Contributing Institution | Sewickley Public Library |
Sponsorship | This Digital Object is provided in a collection that is included in POWER Library: Pennsylvania Photos and Documents, which is funded by the Office of Commonwealth Libraries of Pennsylvania/Pennsylvania Department of Education. |
Full Text | y® 1.9 was a Fear no man, and do justice to all men." Vol. I. SEWICKLEY, PA., SATURDAY, DECEMBER 19, 1903. No. 14 Our 'Phone Service, Complaint Made Regarding the Service- Causes of Delay in Transmission. THE COMPANY MAKES A STATEMENT. Complaint having come to us from responsible sources regarding the service Viven by the G. D. &"P. T. Co., especially, between this place ~and Pittsburg, we decided, in justice to all parties concerned, to investigate the matter and see where the trouble really lay. One specific instance was given by a prominent resident who has his place of business in the city and who had repeatedly tried to call up members of his own family at home during the past summer without success, and was on the point of discarding the use of it altogether. It was stated that complaint had been made more than once to the local management without securing satisfactory results. It was also said that this was not an isolated case, but that.many more could be cited of tha same nature. In order that no injustice might be done anyone, and that the telephone company's side of the question might be given, a call was made upon the local manager, J. H. Gaster, at his office in the telephone building, Broad street and Centennial avenue. We found Mr. Gaster to be an affable gentleman and one who possesses a good amount of executive ability. We will say for Mr. Gaster that he presented his side of the case in a frank and straightforward manner. He naturally desired to know the complainant, and we just as naturally declined to tell him. However, he gave, in substance, the following statement: "The people who made the complaint came to the wrong one to make it. They should have come to us and we would have rectified the matter, whatever it was. We have-very few complaints made in regard to the service here, not more than one a day on an average, and most of them are of a trifling character, Whenever a complaint is made we investigate the matter and find out where the trouble is and make it all right. "There are various causes for the complaints that are occasionally received. They happen more frequently in a resi dence district than in a business center. For instance, the telephone may be placed in some isolated part of the house where the calls may not be readily noticed, or it may be in a hallway, or a room with the doors closed, and, as sometimes happens, the call is responded to slowly. In the summer time it some times happens that the family are all out on the porch or lawn and do not hear the telephone at all, and the company gets the blame. Whenever a complaint is received that a circuit is not working rightly we make an immediate test, and if we find the connection's are all right we notify the owner at once, but if we find that the instrument is out of order we send some one to fix it. Here is a table showing the averages of 228 tests to be 4.2 seconds. That was the average length of time anyone was kept waiting, in several instances it was only two seconds, and in some it was as high as 16 seconds, but 4.2 was the average time. The average time spent in conversation is 1 minute and 20 seconds. You can see for yourself that the delays are very small. The Sewickley exchange has 633 subscribers on its list. We have 33 trunk lines between Pittsburg and Sewickley. There is also a 50-pair cable to the city, and another one has been built as far down as Emsworth, It rarely happens now that all the trunk lines are 'tied up' at the same time, but this might occur if there were 100 lines, as we connect with so many exchanges. We employ eight Operators in the day service and three in the evening. An all-night sevrice has been in operation for several years. "A new and improved switchboard was placed in the exchange a few months ago, when we removed to this room on the second floor, "We now have facilities for handling 2,400 telephones. By this duplicate system you see here, the operator can connect with any one of the 2,400 instruments without leaving her position.) "We are endeavoring to give the people of this valley a good service, and if there is anything at fault we would be glad to know of it. There are some who make a habit of criticising corporations whether they have a cause to do so or not, and these we do not mind. But when a well- authenticated report reaches us regarding any difficulty, it is a pleasure to us to rectify it. In this business there are a thousand and one details to look after and it requires constant watchfulness and care to avoid the difficulties that daily annoy us, If you know of anyone who has a grievance, telj them to come to us." BITS OF LOCAL NEWS. Yuletide.. The Christmas tide season is here, the most joyous of the year. This is the time when young and old enter into the fes- tivitiesof the occasion, and when good wishes and good cheer abound. Churlish indeed is he who cannot enter into the sentiment of this happy season, and thrice blessed is he who bestows with lavish hand the good things of life to the less fortunate. The Christmas season is pre-eminently the children's gala time —the revel of Kris Kingle and his wonderful mysteries. Andaboveall is the beautiful story of the Babe of Bethleham. How many a child receives his first inspiration in listening to the wonderful tale of incarnate divinity ; and this impress on its plastic mind has been moulded into the Christlike nature in its future life. In consonance with the sentiment of this occasion, the Herald wishes its readers a Merry Christmas and a Happy New Year. Royal Arcanum. Sewickley Council No. 2084, Royal Arcanum, met on Thursday evening, and transacted several items of business. Three new members were initiated and two transfer cards were received and accepted. A-full corps of officers was elected for the ensuing year. They will be installed on Thursday evening. January ?th, 1904, when the installing officers from . the Grand Lodge will be present. This will be a very important meeting, as an- anticipated change in the by-laws will be brought before the Council, having special significence for each individual member, and the members are especially urged to be present on that evening. Large Voting Population. Ward Assessor James Buckley has just completed his list of the voters in the First ward and the book shows 592 residents who are entitled to cast their ballots at the next election. This is a large number of voters to bring out at one election precinct and it Will evidently have to be divided into two voting precincts before many years. Clerical Changes. At the meeting of the presbytery of Al- ! legheny of the Presbyterian church on j Monday Rev. Henry H, Forsythe was re- j ceived from the presbytery of Pittsburg and arrangements were made for his in- I stallation as pastor of the Emsworth | church. At the same meeting Rev, J. S. Blaney was released from the Glenfield and Haysville churches to accept a call to Wilcox church, in the Clarion presbytery, Still More to Follow. By way of wireless telegraph comes the rumor of an elopement which took place the lower end of the valley. As the story goes the principals in.this love affair were a prominent young lady and a railroad man who is well known in the valley. It is not stated where the young couple weht to have the nuptial knot tied, but we presume it was to Youngstown, O., or Greta Green or some other place where the ministers and cabmen combine to-make life pleasant (?) for the elopers, ; Able to Be About. j Mr, Chris Becker, of Beaver street, who i has been confined to his bed for the past [four weeks, is now able to move about, but is still confined to his home, Mr. Becker has been a sufferer from asthma, and his many friends wish him speedy relief from his affliction. The Finishing Touches. The committee, of four appointed "by Councils to work in conjunction with the ward asseesors, with the end in view to equalize the valuation of property, have about completed their task. The list taken from the two wards was gone over and aside from a bit of revision, which will be made early in the coming week, their work is completed, It is expected they will make their report to the Councils at the next meeting of that body. 5f w <1; |
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